5th of May 2021

So long, and thanks for all the fish.

They say that all good things must come to an end. Today we’re announcing that after six wonderful years, Jam is closing down.

To this day, we have thoroughly enjoyed everything we’ve done together. Our events were fun, different, and a pleasure to organise and run. You brought them to life and we couldn't be more grateful for all the great moments we enjoyed in your company.

In this announcement, we’d like to share the rationale behind this decision.

2020 has had a disastrous impact on society and the economy as a whole. From a business standpoint, companies operating in the events industry have been hit particularly hard.

Our revenues crashed, and we lost a considerable amount of money in deposits paid to venues – including Hawker House, who we were saddened to hear, are also in the process of closing down.

We successfully ran several online events throughout the year, but it quickly became clear to us that it was going to be impossible to recreate the experiences we'd created in the past, online.

But we didn't throw in the towel. At the end of the year, we attempted a pivot, and launched – Jam Club – an online community for our most committed members.

Our vision was to build a thriving space for growth-minded product leaders, offering intimate virtual workshops every month.

Pivoting from an in-person events company to an online community has proven significantly harder than we’d originally hoped, and the losses we accumulated in 2020 have proven too significant for us to overcome. And so now we’d rather stop here, celebrate the journey, and say a proper goodbye.

What now?

We’ll keep Jam Club open for the next six months. We won’t be moderating it or running any workshops, but you'll be able to access all workshop recordings, discussions, and member profiles. We hope you’ll be able to use it to reconnect with friends made at past events.

To claim your free invite just drop us a note at hello@makingjam.io.

You can also find all past talk videos on our YouTube channel.

Thank you

A huge thank you to our amazing team of staff and volunteers; Marta, Sunil, Jessie, Maria, Francesca, Stephen, Joan, Monica, Ecem, Steve, David, Michael, Mahtab, Eva, Gizem, Antoine, Jeff and all those that helped run our events every year. We’re deeply grateful for the friendship, shared memories, and support you’ve shown us over the years. We couldn’t have achieved everything we did without you.

Thank you to Doug and Chris at Intelligent People. You supported us from day one, and have always been a pleasure to work with.

Thank you to all our speakers and workshop instructors for all the brilliant content you’ve delivered over the years.

And thank you, for the good times we created together.

Seb & Mathilde




Terms & conditions

These Terms & Conditions apply to all ticket purchases for all our events.

1. Definitions

1.1 References to "us" means JAM London Design Limited and references to "we" and "our" shall be construed accordingly. Reference to "you" means the entity purchasing one or more tickets and references to "your" shall be construed accordingly.

2. General

2.1 These Terms & Conditions and the rights and obligations of both parties shall be governed by, and construed in accordance with, the laws of England and Wales and both parties irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute which arises hereunder.

2.2 A contract formed under these terms shall terminate at the later of:

(a) the end of the event (as reasonably determined by us); or

(b) on completion of all your obligations under the contract.

2. Prices & payment

2.1 The price for attending a given event can be found on our website. We reserve the right to update our prices from time to time.

2.2 If you are unable to complete your purchase online, we can, on request, issue you with an invoice which can be paid by bank transfer. If for any reason we have not received payment in full prior to the date of the event, we reserve the right to void your ticket and refuse entry.

3. Event changes and cancellation

3.1 For reasons beyond our reasonable control, we may on occasion have to alter the event content, timing, location, or advertised speakers. We reserve the right to do so at any time. Where we alter the date and / or location of the event, we will give notice of such change as soon as possible, and will offer you the choice of either:

(a) credit for a future event of your choice (up to the value of sums paid by you in respect of the event), or;

(b) the opportunity to attend the event as varied.

3.2 If you are unable to attend the event, you can transfer the ticket to another party at no extra cost, provided you notifiy us at least two days before the event. Any transfer request should be sent to hello@makingjam.io.

3.3 You may cancel, and be refunded for one or more tickets you've purchased, by sending an email to hello@makingjam.io. If such notice is received:

3.3.1 more than four months prior to the planned date of the event, a full refund will be issued;

3.3.2 more than two months prior to the planned date of the event, a 50% refund will be issued;

3.3.3 between two months and one month prior to the planned date of the event, a 25% refund will be issued; and

3.3.3 less than one month prior to the planned date of the event, no refund will be given.

3.4 Any refund due under clause 3.3 shall be paid within 28 days of receipt of the cancellation notice.

3.5 We shall not be liable to you for travel, accommodation or other costs and expenses incurred (included wasted costs and expenses) if we are required to cancel or relocate the event as a result of an event outside our reasonable control (including, without limitation, to acts of God, floods, lightning, storm, fire, explosion, war, military operations, acts or threats of terrorism, strike action, lock-outs or other industrial action or a pandemic, epidemic or other widespread illness).

4. Content

4.1 All rights in all presentations, documentation and materials published or otherwise made available as part of the event (including but not limited to any documentation packs or audio or audio-visual recording of the event) ("Content") are owned by us or are included with the permission of the owner of the rights.

No (i) filming or recording; or (ii) republication, broadcast or other dissemination of the Content is permitted. You shall not distribute, reproduce, modify, store, transfer or in any other way use any of the Content (save that use by the relevant delegate for internal business purposes shall be permitted), and in particular (but without limitation) you shall not (and shall procure that each of your delegates shall not):

4.1.1 include any Content in a website;

4.1.2 make any commercial use of the Content; or

4.1.3 use Content in any way that might infringe third party rights or that may bring us or any of our affiliates into disrepute.

4.2 The Content does not necessarily reflect our views or opinions.

4.3 Suggestions or advice contained in the Content should not be relied upon in place of professional or other advice. Whilst we take reasonable care to ensure that the Content created by us is accurate and complete, some of it is supplied by third parties and we are unable to check its accuracy or completeness. You should verify the accuracy of any information (whether supplied by us or third parties) before relying on it.

The Content is provided on an “as is” basis without any warranties of any kind (express or implied). We hereby exclude to the fullest extent permitted by law all liabilities, costs, claims, damages, losses and/or expenses arising from any inaccuracy or omission in the Content or arising from any infringing, defamatory or otherwise unlawful material in the Content.

4.4 To the extent that any Content is made available by us online or in any other way other than physical hard copy form, we reserve the right to suspend or remove access to such Content at any time.

5. Liability

5.1 Subject to Clause 6.4, our aggregate liability to you, whether such liability arises in contract, tort (including negligence) or otherwise, for any damages, loss, costs, claims or expenses of any kind howsoever arising, out of in connection with any booking (or requested booking) made by you or otherwise in relation to a event, shall be limited to the price paid by you in respect of your booking to attend the event.

5.2 You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all loss, costs, claims or expenses of any kind arising from any act or omission by you (including your delegates) during or otherwise in relation to an event.

5.3 Nothing in these Terms & Conditions shall limit or exclude a party's liability for:

5.3.1 death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;

5.3.2 fraud or fraudulent misrepresentation; or

5.3.3 any other liability which cannot be limited or excluded by applicable law.

6. Data Protection

6.1 We are the Data Controller for the purposes of the Data Protection Act 2018 and the General Data Protection Regulation (Regulation (EU) 2016/679)) (“GDPR”).

6.2 By making a booking and providing any personal data (as defined in the GDPR) to us, you warrant that:

(i) you have a lawful basis for processing the personal data, including (where applicable) fully-informed consent (as defined in the GDPR) and notices in place to enable lawful transfer of the data to us;

(ii) you have brought our Privacy Policy to the attention of each delegate you are booking to attend an event; and

(iii) you agree to fully indemnify us for any and all loss suffered in connection with a breach of your obligations under this clause 8.2.

6.3 If making a booking to attend the event yourself, you acknowledge that we may process your personal data in accordance with our Privacy Policy.

Should you have any questions, send us an email at hello@makingjam.io.

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