5th of May 2021

So long, and thanks for all the fish.

They say that all good things must come to an end. Today we’re announcing that after six wonderful years, Jam is closing down.

To this day, we have thoroughly enjoyed everything we’ve done together. Our events were fun, different, and a pleasure to organise and run. You brought them to life and we couldn't be more grateful for all the great moments we enjoyed in your company.

In this announcement, we’d like to share the rationale behind this decision.

2020 has had a disastrous impact on society and the economy as a whole. From a business standpoint, companies operating in the events industry have been hit particularly hard.

Our revenues crashed, and we lost a considerable amount of money in deposits paid to venues – including Hawker House, who we were saddened to hear, are also in the process of closing down.

We successfully ran several online events throughout the year, but it quickly became clear to us that it was going to be impossible to recreate the experiences we'd created in the past, online.

But we didn't throw in the towel. At the end of the year, we attempted a pivot, and launched – Jam Club – an online community for our most committed members.

Our vision was to build a thriving space for growth-minded product leaders, offering intimate virtual workshops every month.

Pivoting from an in-person events company to an online community has proven significantly harder than we’d originally hoped, and the losses we accumulated in 2020 have proven too significant for us to overcome. And so now we’d rather stop here, celebrate the journey, and say a proper goodbye.

What now?

We’ll keep Jam Club open for the next six months. We won’t be moderating it or running any workshops, but you'll be able to access all workshop recordings, discussions, and member profiles. We hope you’ll be able to use it to reconnect with friends made at past events.

To claim your free invite just drop us a note at hello@makingjam.io.

You can also find all past talk videos on our YouTube channel.

Thank you

A huge thank you to our amazing team of staff and volunteers; Marta, Sunil, Jessie, Maria, Francesca, Stephen, Joan, Monica, Ecem, Steve, David, Michael, Mahtab, Eva, Gizem, Antoine, Jeff and all those that helped run our events every year. We’re deeply grateful for the friendship, shared memories, and support you’ve shown us over the years. We couldn’t have achieved everything we did without you.

Thank you to Doug and Chris at Intelligent People. You supported us from day one, and have always been a pleasure to work with.

Thank you to all our speakers and workshop instructors for all the brilliant content you’ve delivered over the years.

And thank you, for the good times we created together.

Seb & Mathilde





JAM London 2019

Building great products is hard. JAM is about learning from those who've been there and done it. Street food, craft coffee, and friendly vibes included.
30 Oct 2019
30 Oct 2019
30 Oct 2019

The line-up

Jeff Gardner

Head of Platform Partnerships, Intercom

Jeff Gardner is Head of Platform Partnerships at Intercom. In his 7 years at Intercom, Jeff has seen the company grow from 8 to 600+ and over and over again has experienced the importance of using storytelling to create high performing and culturally aligned teams through various stages of growth. Currently, in his role as Head of Platform Partnerships, Jeff remains focused on delighting customers by bringing Intercom together with partners to build apps and integrations that power relationships and fuel growth. Jeff lives in the Italian alps and spends as much time as he can outside; climbing, skiing, and running.

...Read more

Jonny Burch

Founder, Progression

Jonny is a designer and the founder of Progression, a product focused on helping folks in tech teams to describe, map and grow their skills. Progression allows leaders to create flexible and industry-tested progression frameworks for current and future team members to measure themselves against. For the last seven years Jonny has led product design teams in tech. Most recently he scaled the consumer and growth groups at Deliveroo as the company grew from 150 to 2000 employees and 12 countries around the world. Having experienced first hand the pain of scaling teams fast, Jonny took the plunge from design leader to founder. In February 2018 he resigned from Deliveroo and launched Progression with the mission of helping to answer the age-old question: How do I grow at work? Since starting late last year —and with zero funding —he's enlisted a number of London tech's most celebrated design teams. But this is just the start. Next up? A future where anyone can build their skills with the same care and autonomy that they do their work. Better, fairer, more fulfilling careers for all.

...Read more

Payal Wadhwa

Service Design Principal

Susana Lopes

Senior Product Manager, Onfido

Susana Lopes is a Senior Product Manager at Onfido. She has over 5 years' experience working on B2B products, having taken multiple high profile features and products all the way from inception to launch.

She has a breadth of platform experience across Web Front & Back End, iOS, Android and Machine Learning Infrastructure products, and is a proud data nerd with a MEng from Imperial College London.

...Read more

Bob Vickers

Head of Product, Lendinvest

Bob Vickers is Head of Product at LendInvest, the marketplace for property finance. He has experience building digital products across different platforms and domains (previously JUST EAT and Tesco), learning from every role to improve what's delivered next.

Joining LendInvest as the first Product Manager, he has also seen the importance of creating a great technology culture as the team has scaled. Bob's current focus is forging teams across the business to deliver customer and business value. Taking an iterative approach to everything from delivery to ways of working, the Product team is central to telling the story of what we are building and why, using this to inspire trust and excitement about what we can do.

...Read more

Jane Honey

Product Director, Intercom

Jane is Head of Product, Design and Research and and co-site lead at Intercom London. She has nearly 20 years of product management experience and a proven track record of launching and developing commercially successful, innovative customer experiences across multiple industries. Career highlights so far have included stints at Reuters, Channel 4, UKTV, Tesco, Moonpig and Canon, as well as her most recent experience leading a large cross-discipline team including product, design and research at Intercom.

...Read more

Graham Paterson

CPO, Catapult

Graham is Chief Product Officer at Catapult, the flexible workforce platform that gives part-time hospitality and retail workers access to top brands in the UK and Germany. Prior to joining Catapult, Graham spent 3 years at Deliveroo where he held the position of Group Product Manager, working with teams across all aspects of the product including consumer, B2B, internal tooling, pricing, and artificial intelligence systems. In addition, Graham has helped to scale and grow brands such as Transferwise, and Intuit (QuickBooks), building the customer experience and supporting expansion into new markets. With a background in design and development, Graham started out building his own products, such as NightCapp the late-night bar locator, which originally ignited his passion for the Product area. Graham is also the Editor of Product Dogs, a blog for people who build digital products. The content includes a series of essays, ideas, and general thoughts on how to build better products.

...Read more

Jamie Nicholson

UX Research Lead, Instagram

Jamie Nicholson is a product research lead at Instagram. In his current role at Instagram, Jamie leads research testing new ideas and pursuing interesting opportunities for the company.

Prior to this role Jamie was research lead for the Instagram Feed, Stories and Profile teams, leading research projects that have contributed to the launch of features such as Close Friends and the Music Sticker. Through this work, he and his team have helped the product grow to over 500 million daily active users.

Before Instagram, Jamie spent 8 years working in design & innovation consulting where he helped a broad range of Fortune 500 companies develop innovative product and service offerings. Jamie lives in San Francisco and when he's not working enjoys escaping the city to go climb or cycle.

...Read more

Maryam Mazraei

Founder & CEO, Autopsy

Maryam started Autopsy after her first startup, an ethical menswear e-commerce company failed and spotted an opportunity in learning from failure. Maryam has over 9 years of experience in branding and digital marketing with rounded knowledge and experience in both the startup environments and scale-ups in a range of industries such as SaaS and E-commerce. Maryam also has a Masters in Technology Entrepreneurship from UCL and consistently gives talks and provides mentorship to fellow entrepreneurs.

...Read more

Sabrina Rzepka

Lead Product Owner, BMW

Sabrina is a passionate Product Owner at BMW Group leading the In-Car Commerce product stream that provides customers a seamless purchase experience of ConnectedDrive services directly out of the vehicle. Holding roles in genuinely agile and lean organizations such as AutoScout24 as well as huge corporations turned her into an experienced Product Owner leading numerous development teams. Building up high performing teams and leveraging smart technologies to create delightful products is her daily engine. On her product management blog Product Stories, she shares true stories, best practices and practical tips for hungry product people and peers.

...Read more

Chelsea Bullock

Product Manager, Mailchimp

Chelsea Bullock is a newly minted Product Manager at Mailchimp. Before September, she worked as a Senior UX Researcher at Mailchimp on the Product Insights team, which uses qualitative, quantitative, and mixed methods research to understand Mailchimp's customers, products, and industry landscape—all of which are critical inputs to prioritizing product decisions, guiding feature development, and crafting customer experience. She's also worked on UX research and design teams at IBM and Salesforce.

Chelsea earned her PhD in Media Studies from the University of Oregon where her work focused on how the stories we tell ourselves about ourselves define significant cultural shifts and present opportunities for progressive intervention. Specifically, she focused on how reality television has allowed us to broaden and enrich those stories. She lives in Atlanta, Georgia with her husband, son, and dog; she loves traveling the world with her family, kickboxing, and trying to keep houseplants alive.

...Read more

Ilya Blokh

Director of Product Management, Blinkist

Ilya leads the Product Management team at Blinkist, building a product that helps people fit learning into their already busy lives. He is focused on shaping and leading a self-empowered team of PMs, while looking for new ways that Blinkist can inspire people to keep learning.

...Read more

Kaarel Kuddu

Head of Product, Transferwise

Kaarel is the Head of Product at TransferWise. For four years, he's been responsible for the expansion and development of the TransferWise product around the world. Prior to TransferWise, he founded and ran a product and engineering consultancy.

...Read more

Isabel Richards

Head of Product, Ocado Technology

Isabel is currently opening a new software development office for Ocado Technology in London. In her previous role with the business she was Head of Product and led a team of 30 product managers to build and launch the Ocado Smart Platform - Ocado's unique end-to-end eCommerce, fulfilment and logistics platform. In recognition she won the Computing Magazine Women in IT Excellence Rising Star award in 2018.

...Read more

Curated by

Mathilde Leo

Proudly sponsored by

What people said

An incredible day! The people, the presentations and the PARTY! 600 product people in one room it's impossible not to learn something valuable.
Garry Clarke
Digital Product Lead
Having attended JAM for 4 years in a row now, I would highly recommend buying yourself a ticket. As well as hearing lots of interesting stories and getting ideas about how to improve things where I work, I always end up meeting interesting and engaging people. A great day out of the office.
Sophie Graff
Senior Product Manager
You can safely cancel all monthly product meet-ups from your calendar. JAM's annual get-together is pretty much all you need.
Steve Messer
Product Manager
Having attended all four Jams so far, Treatwell attendance this year was 12. We see a huge value at hearing & discussing the talks together -- keeps us aligned. We've also planned our first ever Treatwell Product Day right after this year's Jam to help become a better product team.
Darius Matuliauskas
Senior Product Owner at TreatWell
Jam Club is where product leaders grow together. Learn the skills that matter. Get community support. And go from good to great.
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